SHIPPING & RETURNS

RETURNS

We aim to provide you with full satisfaction in regards to your experience with our website and services. If you are unsatisfied with your order, you can arrange a return and refund. Please notify us via email or phone of your intent to return within 14 days of receipt of your purchase(s). Returns received outside of this window or without notification may be rejected by our team.

To arrange a return, please:

  • Notify our team via email of your intent to return and clearly state the reason for your return.

Email: info@sarabandefoundation.org

Phone: +44 20 3814 8630

  • Complete returns paperwork and include in return package.
  • Organise a return using a carrier of your choice.

All returns must be paid for by the customer. We strongly recommend that you notify our team of any shipment tracking details and insure the return shipment as we are unable to accept responsibility for any loss or damage incurred during transit to Sarabande Foundation. Please address the return to the following address:

Sarabande Foundation
22 Hertford Road
Haggerston
London N1 5SH
United Kingdom

The following conditions must be met for the return to be accepted and the refund processed:

  • Item(s) must be unworn and unused.
  • Item(s) must be returned the original condition received. Any packaging provided is considered part of the product and must be returned to receive a refund.
  • Items that have been returned without packaging will not be accepted.
  • Item(s) must be returned in the original packaging they were sent to ensure that products are received undamaged. 

If the conditions as detailed above are not met for any returned items we shall notify you by e-mail. In such a case, you may have the option to have the products returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.

At this time, we are unable to process exchanges directly and recommend customers arrange a return and refund for their original purchase and re-purchase replacement items directly on the site.

 

REFUNDS

We endeavour to assess and accept refunds within 3 business days of their arrival to Sarabande Foundation. Once your return has been accepted, you will receive an email confirmation of the refund being processed.

Please note that payment may take up to 10 business days to be received and that we are only able to process refunds to the original card of purchase.

If you have selected international delivery, your refund will be processed minus any original delivery and shipping charges selected at the time of purchase. For non-EU customers, duty and taxes payments will not be refunded. We recommend customers contact their local authorities for any further information regarding these payments.

 

SHIPPING

We currently ship to: Australia, Austria, Bahrain, Belgium, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, Colombo, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, People’s Republic of China, People’s Republic of Korea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of Cyprus, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom and the United States of America

All prices quoted on the website will be in £ GBP. 

When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number with an estimated delivery window. 

UK Delivery is free for standard shipping (3-5 working days from dispatch) or 6.99 for express shipping (1 -2 working days from dispatch) from dispatch.

International Delivery is £8.95 (up to 14 working days from dispatch) and £19.99 for Express Shipping (1-4 working days dependent on country from dispatch).

When placing your order, please ensure all billing and shipping details are correctly provided. Once a delivery has shipped we are unable to re-direct packages and unable to take responsibility for lost packages that have been signed for as being received.

 

SECURE PAYMENT

Payment can be made by Visa, MasterCard, American Express, Maestro, Apply Pay, Google Pay, Shopify Pay, PayPal and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon confirmation of your order by www.sarabandefoundation.org. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to www.sarabandefoundation.org, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered www.sarabandefoundation.org user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions, which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, www.sarabandefoundation.org uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.